“Breaking
the Stand-Off"
Tips
and tools for de-escalating conflict
Conflict
can make us feel ways that we don't enjoy or that we are not used to.
The first step in dealing with conflict, whether it be in your
personal relationships, place of work or with family, is to know what
happens to you when you are unsettled by conflict. Self-awareness is
key, and without it, we cannot support others who are working with
conflict. This course will not only increase your own awareness
around conflict but give you tools that will help you:
- Communicate through difficult
interactions with clients or colleagues
- Understand the causes of conflict
- Resolve conflicts that you face at
work, (home or even out and about)
It
will also help your ability to:
- support others who have been stuck
in conflict
- communicate clearly and
compassionately
